Online Hospitality Training
Working in the hospitality industry can be a tough job, hospitality training will not make it easier, but it will make you and your team better.
Clients expect all businesses to offer top-notch service.
One of the most important actions that an organisation can take in order to thrive in the industry, is to offer their employees hospitality training. Not only will this ensure that customers more satisfied, but also employees feel more accomplished and fulfilled in their jobs. This will benefit a hospitality industry business tremendously.
There are many aspects to online hospitality training.
First of all, it must be said that the online training can be carried out in-house, by managers or senior staff members, or it can be performed by an external expert, maybe an online hospitality consultant with qualifications or years of experience in the industry.
Both have their pros and cons but will be more effective than no online hospitality training at all.
Of course, the type of training the employees receive depends on which segment the organisation is in.
Hotels, cruise ships, night clubs, restaurants and convention centre employees will require very different and specific training.
However, there is one aspect of hospitality training that is transversal to all sectors, be it tourism, lodgings, food, entertainment or timeshare: customer service.
Of course, every hospitality training needs to place customer satisfaction at its core. In the end, it’s what the whole industry is about. If employees aren’t able to transfer actual hospitality to the businesses’ customers, then they are doing their job wrong.
It is in the organisation’s best interest to offer online hospitality training to their employees. It’s been proven that the benefits that any Portsmouth business can reap from a well-trained employee are endless. In fact, an employee that hasn’t been properly trained can be detrimental to a company’s bottom line, leaving a stain on the organization for those customers who received the attention they perceived as sub-par.
In an industry with an excessive staff turnover rate as is the hospitality industry, offering a chance of advancement and self-fulfillment in the form of online hospitality training can create a huge difference between one business and their competitors.
An employee that feels any kind of accomplishment from their work will be a happier employee, an employee which has a lesser desire to try and find a better place to work. It is well-known that the millennial generation has a tendency towards not sticking around in jobs for very long, sometimes even jumping between industries. Experts blame this feeling on the millennials dissatisfaction at the workplace, especially on those jobs that they consider to be “dead-end” ones. Studies have shown that training and development offered by companies have effectively bolstered the employee’s loyalty towards them.
Without a doubt, online hospitality training is one of the best ways Portsmouth hospitality businesses can improve their footing within their sector. Both customers and employees benefit from it, which results in a better outcome for all.
The Housekeeping Essentials for Hospitality training course is available online or by arranged onsite training, and provides step-by-step instruction and memorable checklists in the key subjects of housekeeping that will help improve efficiencies, job opportunities, and staff performance.
Check out our Online Academy Page for more details
My company has used Edita’s experience and expertise for training new staff. Her approach to training is very specific and detailed, and Edita delivers the training with a lot of passion. My members of staff are all very motivated and willing to work.
Sebastien Bousson - Imagine Services, Southampton
True Hospitality Ratings
15+ Years in Hospitality
Working across the UK, Bahrain, Dubai and Qatar.
In charge of large housekeeping operations
in large hotels managing over 450 bedrooms and a team of over 100 staff.